Returns & Refund Policy

Last Updated: June 2026

At Zetacom Technology, customer satisfaction is important to us. If you are not satisfied with your purchase, please review our return and refund guidelines below.

Return Eligibility

Products may be returned if:

• The item is defective upon delivery

• The incorrect item was supplied

• The item arrives damaged

Returned items must:

• Be returned within 7 days of delivery

• Include original packaging where possible

• Include proof of purchase

Non-Returnable Items

The following items may not be eligible for return:

• Software and digital products

• Special-order items

• Products damaged through misuse

• Products modified after purchase

Refund Process

Once the returned item has been inspected and approved, refunds will be processed using the original payment method.

Refund processing times may vary depending on the payment provider.

Damaged or Faulty Products

Customers should report damaged or faulty products as soon as possible after receipt.

Contact Information

Phone: +27 33 342 4249

Email: info@zetacom.co.za